Pick where you're going.
Choose your destination and how much data you'll need.
Set up your eSIM
Step-by-step guidance for getting connected before you fly.
1. How a Globeelink eSIM works
See detailed install stepsPay, receive your eSIM.
We'll email your eSIM in under a minute. No physical card. Nothing to wait for.
Set up before you fly.
Scan the QR code in your email, or enter the details by hand. Most phones from the last few years support eSIM.
Land and connect.
Your eSIM activates the moment your phone touches a network in your destination. No queues at the airport. No SIM swaps. No surprises.
2. Install & Activate
Installation takes about a minute. Choose your device for the right steps.
iPhone (iOS 26+)
These steps cover iPhones running iOS 26 or later — that’s iPhone 11 and newer, and iPhone SE from the second generation onwards. Not sure which version you’re on? Settings > General > About shows it near the top.
Before you start:
• Your iPhone is on Wi-Fi
• You have your Globeelink delivery email to hand
• For the QR code method, the email needs to be open on another screen — a laptop, a tablet, or printed
Open Settings on your iPhone.
Tap Cellular, then Add eSIM.
Tap Use QR Code.
Scan the QR code from your other screen. Hold your iPhone so the code sits inside the frame — it should pick it up in a second or two.
Tap Continue. Your iPhone downloads the eSIM and shows a progress screen while it works.
Label the line. Travel, or the country name, makes it easier to recognise later.
Choose your default line. Keep your usual line as the default for calls and messages.
Choose which line uses mobile data. Choose your Globeelink eSIM. Leave Allow Mobile Data Switching off — it can quietly move you back to your home line and start roaming charges.
You’re done. Your eSIM is set up. It activates when your phone connects to a network in your destination — nothing else to do before you fly.
When things go wrong
The QR code won't scan
Usually a screen brightness or glare problem. Try raising the brightness on whichever screen is showing the QR code. If it's printed, moving to better light often does the trick. If neither works, switch to entering the details manually — the end result is identical.
"This code is no longer valid"
eSIM activation codes can only be used once. If you've already set this eSIM up on a phone (even if you deleted it afterwards), the code won't work again.
"Unable to complete mobile service setup"
Usually means your iPhone couldn't reach our activation servers. Have a quick check that you have Wi-Fi or mobile data on, then try again. If it still fails after two attempts, try restarting your iPhone and giving it one more go.
Your eSIM is set up but shows "No Service"
This is expected before you travel. Your eSIM is set up but won't fully activate until it connects to a network in your destination country. There's nothing to fix — it'll come online when you land.
I set up the eSIM but I can't see it in Settings
Have a look at Settings > Mobile Service. The new line should be listed with whatever label you gave it. If it's not there, the set-up didn't complete — try again with the QR code or manual details.
My phone is asking for a PIN
Globeelink eSIMs don't use a PIN. If iOS is prompting you for one, it's picking it up from an old SIM card setting. To turn it off: head to Settings > Mobile Service, tap the Globeelink line, tap SIM PIN, and switch it off.
My phone doesn't show an eSIM option at all
Some phones sold in certain regions have eSIM switched off in firmware, even when the hardware supports it. Message Globeebot — we'll check your model and talk you through your options.
Still stuck?
Message Globeebot — it can check your eSIM status directly.
After install — what to expect
Once your eSIM is installed, there's nothing else to do until you travel.
Your eSIM activates when you land.
It won't show signal until your phone connects to a local network in your destination country. There's nothing to fix.
Your home SIM stays connected as normal.
You haven't replaced anything — your eSIM sits alongside your home SIM.
Your mobile data uses your eSIM.
Calls and messages still go through your home SIM unless you've changed the default.
Manage everything from your account.
Check data usage, top up, or get help — all from your Globeelink account or via Globeebot.
Things people ask us
Quick answers to the questions that come up most. Globeebot can handle anything else.
Meet Globeebot
Our 24/7 support. It checks your eSIM and account directly, so you don't have to explain everything. If it can't fix it, a person can.