I can't see my eSIM in Settings
Last updated October 14, 2026
Setup probably didn't complete. Check Settings > Mobile Service (iPhone) or SIM manager (Android) carefully — the line may be labelled with the name you gave it, not "Globeelink." If it's genuinely not there, setup failed and needs retrying.
During setup you give the eSIM a label — it appears under that, not "Globeelink" automatically. If you see two lines, the second is your eSIM.
If you genuinely don't see a second line
Setup didn't complete — usually because your phone couldn't reach our activation servers (weak connection). With a stable connection, scan the QR code in the setup email again, or enter the details by hand. Your QR and activation details can be reused, so retrying is fine. If retry doesn't work, message Globeebot.
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