Sign in

How do I contact Globeelink?

Last updated October 14, 2026

Message Globeebot from any page, or email support@globee.link. Globeebot answers straight away and can pass you to a person.

There are two ways to reach us, and either is fine. Globeebot is usually faster, because it can see your orders and eSIMs once you are signed in. Email suits longer questions, or anything you would rather have a written record of.

Message Globeebot

Globeebot is our support assistant. Select Contact us in the page footer, or open the chat from any page. It is available at any hour, in any time zone.

If you are signed in, Globeebot can see your orders and eSIMs, so it can answer a question about a specific plan without you having to look anything up. If it cannot resolve something, it passes the conversation to a person and you get a reply by email.

Email us

Write to support@globee.link about anything — orders, eSIMs, billing, refunds, or a question before you buy.

You will get an automatic reply with a case reference, and a person will pick it up. If you write again about the same thing, keep the case reference in the subject line so your messages stay on one thread.

What to tell us

You will get a faster answer if you include:

  • The email address you used to order, if it is different from the one you are writing from

  • Your order number, if the question is about a specific plan

  • Where you are travelling and when

  • What you have already tried, if something is not working

When you will hear back

Globeebot answers straight away, at any hour.

A reply from a person takes longer, and depends on the time of day where our team is. We do not offer phone support.

Was this helpful?