I topped up but the data hasn't arrived

If your top-up hasn't shown after a short while, check your dashboard for the new balance. If it still hasn't appeared after 10 minutes, message Globeebot — we can verify the payment and push it through if needed.

When a top-up is slow, it's almost always because the network hasn't processed the request yet — not because the payment failed.

• Wait a few minutes and refresh your dashboard.

• Check Billing & orders: if the top-up shows "Paid," the data is on its way; "Payment failed" means it didn't process — check your card and retry.

• Toggle airplane mode on and off, or restart your phone, in case the network applied it but your phone hasn't picked it up.

If it's still not there after 10 minutes, message Globeebot with your order number. If a top-up genuinely failed (charged but data never arrived and we can't fix it), we'll refund it.