What happens if my trip gets cancelled?

Easy case. Message Globeebot with your order number — because the eSIM hasn't been issued, it's fully refundable with no fee.

Still refundable within 21 days of issue (a processing fee applies; see the refund article). Activation is when your phone connects to a network in your destination, or your plan starts automatically 30 days after your eSIM is issued — if neither has happened and it was issued less than 21 days ago, you're within the window.

No longer eligible — the plan has started.

For trips with significant value at risk, travel insurance often covers ancillary costs like an eSIM when a trip is cancelled. Worth checking your policy.